Why We Say “Umm” and How to Avoid It

I was interviewed for an NBC News video on why we use filler words and how to avoid them. My interview segment begins at the 1:33 mark. “Filler words such as ‘umm’ are ubiquitous across cultures and languages. Research suggests they have a real use, but be careful about how much you use them.” To learn more about filler words, check out my blog post on “Eliminating the Dreaded...

Persuasion at Work: 3 Ways to Get People to Say “Yes”

The Harvard Division of Continuing Education recently released a new promotional video on my two-day seminar, “The Art of Persuasion: Influence at Work.” In this video, I discuss the importance of: –  Managing first impressions –  Exuding passion for your product or idea –  Assessing what your audience is thinking or feeling Click here to watch the video. I hope to see you at one of my upcoming...

3 Ways to Overcome the Fear of Public Speaking

Harvard Extension School recently interviewed me for an Inside Extension video feature. Click here to watch me discuss “3 Tips to Overcome the Fear of Public Speaking.”…