Why We Say “Umm” and How to Avoid It

I was interviewed for an NBC News video on why we use filler words and how to avoid them. My interview segment begins at the 1:33 mark. “Filler words such as ‘umm’ are ubiquitous across cultures and languages. Research suggests they have a real use, but be careful about how much you use them.” To learn more about filler words, check out my blog post on “Eliminating the Dreaded...

Persuasion at Work: 3 Ways to Get People to Say “Yes”

The Harvard Division of Continuing Education recently released a new promotional video on my two-day seminar, “The Art of Persuasion: Influence at Work.” In this video, I discuss the importance of: –  Managing first impressions –  Exuding passion for your product or idea –  Assessing what your audience is thinking or feeling Click here to watch the video. I hope to see you at one of my upcoming...